Terms of Service
Last updated: Nov 2,02023.
This website is operated by Arnolds Office Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Arnolds Office Furniture a/k/a Arnolds. Arnolds Office Furniture offers this website (hereafter referred to as The Site or The Website), including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Most importantly, our Payment Terms, our Return Policy and our DIY Receiving & Assembly Agreement.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content or reviews. Please read these Terms of Service carefully before accessing or using The Website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access The Website or use any of our services.
Conditions Of Website Use
Users: We reserve the right to refuse service to anyone for any reason at any time. We do not discriminate based on age, race, national origin, gender, sexual orientation, or religion. No person under the age of 13 (thirteen) should use The Website without the consent of their parents or legal guardians. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of The Website by any user shall be deemed to be a representation that the user is 13 years of age or older.
Copyright, Trademarks And Restrictions: The material included herein, including site text, graphics, design and the selection and arrangement thereof are copyrighted by Arnolds Office Furniture ALL RIGHTS RESERVED. Arnolds, other trademarks, all page headers, custom icons and custom graphics are trademarks and service marks of Arnolds. All other trademarks, company names and product names or logos cited herein are property of their respective owners. The Website and all materials on The Site, including, but not limited to illustrations, posts, images, video clips and audio clips (hereinafter referred to as the “Materials”) are the property of Arnolds Office Furniture and its affiliates and/or licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Arnolds Office Furniture and by trademark law, copyright law, international conventions and other intellectual property laws. You may not perform, reproduce, create derivative works from, post, transmit, republish, upload or distribute in any way whatsoever any Materials from The Website (or any other Website owned or operated by Arnolds or its affiliates, or subsidiaries) without Arnolds’ prior written permission. However, you may print in hard copy portions of The Website with the sole intent of placing an order with Arnolds or applying for credit. Printing Materials for any other reason or transferring Materials for use on any other Web site, or the distribution, republication or modification of Materials without Arnolds’ prior written permission, is strictly prohibited. You may share links from The Website to Social networks, but you are not allowed to change or modify the content of the links in any way. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Arnolds or third parties.
Links And Third-party Sites: Certain content, services and products available via The Website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for evaluating or examining the content for accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other products, materials or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, resources, services, content, or any other transactions made in connection with any third-party websites. Complaints, concerns, claims or questions regarding third-party products should be directed to the third party.
Product And Service Information: Most products (and some services) offered on The Website are available in selected stores throughout the United States. However, prices and availability may vary. Product availability and some prices offered on The Website may vary based on your location. Prices shown on The Website apply to services and products on The Site. Price and availability are subject to change without notice. In order to comply with federal anti-money laundering regulations, we are unable to process gift card orders of more than $2,000.00 in any single transaction. We attempt to display all products shown on the Site in an accurate manner. However, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in shape, size and color of the products. The receipt of an email order confirmation is simply a recognition that we have received your requested order and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.
Notice And Take Down Procedure: If you believe any Materials on The Website infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and takedown procedures of the Digital Millennium Copyright Act. To follow those procedures, contact Arnolds and provide the following information: – A clear statement identifying the works or other Materials believed to be infringed. – A statement from the copyright holder or authorized representative that the Materials are believed to be infringing. – Sufficient information about the location of the allegedly infringing Materials so that Arnolds can find and verify its existence. – Your name, telephone number and email address. – A signature or the electronic equivalent from the copyright holder or authorized representative. – A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner’s behalf.
Change Of Policy: We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to The Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Disclaimer/limitations Of Liability: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, secure, timely or error-free. You agree that we may remove the service for indefinite periods or cancel the service at any time, without notice. You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall Arnolds, our directors, officers, agents, contractors, employees, affiliates, interns, service providers, suppliers or licensors be liable for any injury, claim, loss or any direct, indirect, incidental, special, punitive, or consequential damages of any kind. This includes, without limitation, lost profits, lost savings, lost revenue, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or for any other claim related in any way to your use of the service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content transmitted, posted or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Order Submission & Acceptance
By completing a purchase via our website, you acknowledge that the product will correctly fit within your space dimensions and you approve proceeding with the order as described.
You confirm that you’ve reviewed and accept all products, colors, materials, sizes, prices, descriptions, services, space plan drawings and renderings, lead times, shipping details, fees and terms as stated in the online cart summary. Lead times will vary based on the products and services selected; refer to your quote and confirm with Arnolds for details.
Computer monitors and/or printed materials may not reflect accurate colors and/or finishes of actual physical products. Please keep in mind and make accommodations for color variations when viewed in your space, with your lighting.
By completing a purchase via our website, you attest that you are an authorized agent of the company with the authority to bind it to all terms and conditions stated or implied; you will be held personally responsible for abiding by these terms. Your submission of an order signifies your agreement to our Terms of Service, Payment Terms, and Return Policy.
Confirmations: Our written or verbal confirmation of receipt of your signed documents does not indicate that your order is in process. Order processing begins after receipt of payment in accordance with our payment terms. We reserve the right to accept or decline an order for any reason.
Changes & Cancellations: Once you’ve submitted payment, orders cannot be changed or cancelled without written consent. Custom or Made-to-Order items enter production within 2 business days of payment, cannot be easily changed, and cannot be cancelled under any circumstances. Payments are non-refundable once production has begun. Standard or stocked items are subject to a minimum 20% restocking fee and cannot be cancelled if the product has already shipped. Any approved changes may incur a minimum $100 change order fee.
Price Changes, Errors & Omissions: All prices, product descriptions, estimates, quotations, acknowledgments, and invoices are subject to corrections. We’re not obligated to honor typographical errors. If a product or service is listed with incorrect information, we reserve the right to cancel the order. If your payment has already been received and we determine we need to cancel, we’ll promptly issue a refund or credit to your account.
Other Charges: If applicable, other charges including but not limited to: overland freight, local delivery, installation and ancillary services, governmental induced tariffs, fuel related surcharges, and your state’s sales tax will be applied to your order and clearly listed as part of the grand total. You’re responsible for all applicable charges associated with your order.
Project Delays & Storage Fees: We understand that in any project, changes and setbacks can happen. We’re here to work with you in any way that we can. As soon as possible, let Arnolds know of any changes to your original timeline. If the products have not yet shipped, we’ll offer free storage for up to 30 days past the original estimated shipment date. If your order has delayed shipping by more than 30 days, or has shipped to an installer’s warehouse, you’ll incur storage fees at a minimum rate of 10% your total order cost, which will be due on the first of each month until you’re ready for delivery.
Returns & Credits: All products are subject to our Return Policy.
Order Shipment & Delivery
We ship to physical street addresses in the contiguous United States. Shipments to US territories or any location requiring ocean freight are by special arrangement only. Furniture or other large, related items cannot ship to post office boxes. Shipping methods vary depending on the nature and size of the items and are stated clearly on your order. It’s your responsibility to ensure that you can receive the type of shipment and delivery noted.
Please check with your building manager about any special rules or paperwork required to accept large deliveries and/or allow assembly services to be performed in your space. If you provide incomplete or inaccurate information regarding your shipping, delivery, or assembly requirements, you may be subject to additional charges and delays to successfully complete your order.
If you’re self-managing the receipt and installation of products, please understand that you are acknowledging that you have read, understand and agree to our DIY Receiving & Assembly Agreement and note the following:
Freight To Dock Deliveries: If you’re receiving a large freight order directly by truck with no additional services, it will require specialized equipment (loading dock, ramps, forklift, pallet jack, etc.) and appropriate personnel to unload heavy palletized or crated items. Truck drivers do not assist with unloading. Most freight deliveries are not scheduled and may arrive any time during normal business hours. If your dock is unavailable or unattended at the time of delivery, you’ll be subject to a re-delivery fee. A date specific and approximate time window call-ahead service is not included or guaranteed but may be requested.
Inspection: If you’re receiving your order directly without the benefit of our service crew’s equipment and skills, please inspect the condition of your shipment the day it arrives. If part of the order appears to be missing, note “INCOMPLETE SHIPMENT” on the delivery receipt and contact us. If there’s visible damage to any box, note “DAMAGED BOX” on the delivery receipt. Inspect to see if the product inside is damaged. If so, TAKE PHOTOS and contact us immediately so we can process a replacement quickly.
If everything looks fine, carefully open your new item(s) and begin assembly and set-up. Save all packaging materials until you’ve confirmed nothing is missing, damaged, defective, or unsatisfactory. Damages or incomplete shipments must be reported to us within 3 days of receipt of delivery or may be considered invalid. After 5 days, damage claims will not be honored by our factories and you may be charged for replacement parts including freight. We cannot be responsible for damages resulting from improper handling or opening of product packaging.
Refusal: Do not refuse deliveries without contacting us first, or you may be subject to a minimum delivery refusal fee of $650.
Delays & Mishaps: We strive to get everything delivered on time and in excellent condition. However we cannot be held responsible for arrival delays due to events beyond our control, including but not limited to: inaccurate or insufficient delivery details provided by the client, unforeseen manufacturing delays related to raw material shortages, backorders, equipment failures, transportation failures, severe weather, labor strikes, or acts of God/Force Majeure.
INSIDE DELIVERY SERVICES: If you’re handling assembly on your own, please do not opt for a freight shipment to save money if you have no loading dock available to receive a freight shipment; this will only cause you delays, hassle, and extra fees on an order you cannot cancel. Make sure your order includes our Inside Delivery Service and our local delivery crew will receive and inspect the shipment for you, call to schedule an appointment to deliver the items in your room of choice, and dispose of the pallets for you.
Inside Delivery Services: These typically include a prescheduled appointment for delivery, assembly, and trash removal, plus a return visit for any needed “fixes”. If your order involves integrated electrical/data cabling, you must provide your own electrician and IT service provider or contact us for these additional services. If you require additional labor not in the original scope of work, we can provide it at a minimum rate starting at $100 per man hour (higher for overtime or union labor).
If we’re not providing installation you’ll need to decline our assembly services, sign a Self-Installation Agreement, and understand we can’t be responsible for damages once a delivery is accepted, or for the cost of any additional trips required by your labor crew.
Additional Labor Services: We provide many facility management services, including but not limited to: furniture disassembly, moving, storage, liquidation, inventory/asset management, carpet installation, painting, refinishing, acoustic management, IT or electrical services, and freight forwarding. All services are subject to man-hour rates on a case by case basis and will be noted on your custom order. If a service is not on your order but you’d like to request one, contact Arnolds for details.
Returns & Credits: Monetary credits or refunds cannot be granted for any labor services performed as agreed and executed with best intentions.
Space Planning & Design Services
If you are using your own measurements or those from your architect or building manager, please make sure they’re exact. We cannot be responsible for issues resulting from inaccuracies.
We can provide office space planning services and field verification of space dimensions. This includes primarily furniture product but may also include Architectural layouts (walls, doors, etc.). Contact Arnolds for details and a quotation of these billable services, which are non-refundable.
You’re responsible for verifying any architectural layout suggestions with your building manager or contractor to ensure compliance with building codes, local laws and any other regulations including those for electrical, HVAC, plumbing, and structural requirements.
Applicable Law And Legal Disputes
You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding use of our products and services. Any infractions or legal claims to our Terms of Service shall be governed by the laws of the State of NY and Federal Law, disregarding any conflict of law provisions of your state of incorporation or organization, and/or the state where our products/services were supplied.
If a dispute arises and adjudication by a court of law is necessary, litigation shall be addressed in courts located within our state of domicile (or in your state at our discretion). You agree to arbitration if we choose to be heard by an arbitrator. If any provision of our Terms of Service is found by a court to be invalid, parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and other provisions of the Terms of Service remain in full force and effect. Any failure on our part to exercise or enforce any right or provision of our Terms of Service shall not constitute a waiver of such right or provision.
You agree that regardless of any statute or law to the contrary, any claim or cause of action related to the use of our Terms of Service must be filed within 1 (one) year after such claim or cause of action arose or be forever barred. No terms of this agreement may be changed except by written consent of arnoldsofficefurniture.com.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to our Services (or any part thereof).